Dynamic Real-Time Scheduling with Permanent Connection to Your Employees
FLS MOBILE FLOW EDITION
Our vision is to provide a mobile field service solution that harnesses the power of digital transformation, supporting on-site employees efficiently and effortlessly, without adding to their workload.
The FLS MOBILE App (FLOW EDITION) enhances efficiency throughout the entire service process by offering transparent, paperless call handling. This allows your field service team to concentrate on what truly matters – delivering exceptional customer satisfaction.
From sending notifications about the engineer's arrival or delivery at the customer's location via text message to providing live on-route tracking, we minimize customer wait times.
Our dynamic route scheduling feature (FLS Real-Time-Scheduling) ensures maximum flexibility, enabling seamless integration of same-day and ad-hoc requests into the route schedule.
The Next Level: Transferring Fully Digital Workflow Processes to an App – FLS MOBILE FLOW EDITION
Are you currently modeling your processes using the BPMN standard or planning to do so? Now, you can effortlessly transfer these processes to your field service app. The app offers an intuitive and user-friendly interface, integrating your field service operations with the exact queries and process steps required for each individual service case.
FEATURES AT A GLANCE
BPMN Workflow Tool Set: Easily map and flexibly compile workflow processes in the BPMN standard "out of the box." This tool set allows for compact and rapid digitization of processes.
User and Role Reference: Provides clear, simple, and self-explanatory guidance, supporting the skill set of the engineer/driver and minimizing error potential during execution.
Data Transmission: Sends all necessary deployment data (such as customer master data, object data, and material data) to the engineer’s device, supporting offline, online, and hybrid scenarios.
GIS Mapping: Integrates with mapping services like Google Maps or individual GEO systems.
Partner Integration: Easily integrates partners and service providers through link sharing.
Staff Radar: Displays nearby engineers, allowing them to view the locations of colleagues for assistance with calls.
Push Notifications: Sends alerts to engineers, especially in emergencies.
Automated Customer Notification: Informs customers of the estimated time of arrival (ETA) at a defined time (e.g., 30 minutes before the appointment) via text message or email, with live on-route tracking available.
On-Premise Data Recording: Captures call and feedback data, both online and offline.
Independent Appointment Scheduling: Allows field engineers to set binding appointments, which are integrated into FLS Real-Time-Scheduling.
Checklist and Report Management: Records checklists, reports, and updates to master data.
Information Provision: Supplies all necessary information regarding the scope and content of work, deadlines, and customer and machine or system data.
Real-Time File Exchange: Enables the attachment and direct transfer of files in common formats (such as photos, Word, Excel, PDF documents) to your ERP/CRM system.
Customizable Reports: Offers individually designable customer and call reports.
Audit-Proof Signatures: Records signatures post-deployment for both the customer and engineer.
Mobile Time Recording: Manages activity and absence recording.
Mobile Materials Management: Includes van stocktaking, allowing direct booking and reordering of used materials, transparent recording of material exchanges between colleagues, and management of material groups, locations, storage facilities, inventory, serialized materials, material movement, and purchase or restock requests.
For questions or additional information, please call us at +49 431 239 710 or email us at: [email protected].
What's New in the Latest Version 7010.1090.80694
Last updated on Oct 25, 2024
Minor bug fixes and improvements. Install or update to the newest version to experience these enhancements!
