Nintendo's authority to block Switch 2 consoles from online services has drawn criticism from Brazil's consumer protection agency, sparking legal action.
Brazilian regulators contend that Nintendo's revised user agreement — granting the company sweeping power to restrict Switch 2 functionality — infringes on consumers' rights to services they've purchased.
São Paulo's Procon-SP, Brazil's consumer defense program, has formally requested Nintendo remove this controversial clause.
Procon-SP confirmed filing a complaint with Nintendo of America, prompting the gaming giant to assemble legal counsel to address the matter.
Reports of Switch 2 online bans emerged shortly after the system's debut last month. Affected users speculate these restrictions relate to modified flash memory usage, particularly through MIG Switch devices enabling piracy.
One concerning case involves a consumer purchasing a banned second-hand unit from an authorized retailer, raising alarms about potential circulation of restricted systems. Nintendo support reportedly informed banned console owners these restrictions are irreversible.
Nintendo Switch 2 System and Accessories Gallery
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Banned Switch 2 consoles display error code 2124-4508 when attempting online access. Affected systems lose functionality including:
- Digital/downloadable game access
- Game cartridge verification
- System/game updates
- Online multiplayer
- GameChat communication
- Nintendo Switch Online services (including classic game libraries)
These restrictions impact core features consumers rightfully expect — particularly services requiring Nintendo Switch Online subscriptions, forming the crux of Procon-SP's argument.
IGN's previous inquiries to Nintendo regarding these bans went unanswered.
Procon-SP reports Nintendo of America committed to responding within 20 days. Meanwhile, affected Brazilian consumers can file reports through Procon-SP's official channels.